Our Privacy Policies

Privacy

The commersbn financial services companies endeavor to maintain the highest standards of confidentiality and to respect the privacy of our clients and associated persons, our employees, and other individuals whose personal information we collect and process. Our commitment to privacy includes being transparent about the nature and extent of that processing and the rights that may be available to you with respect thereto.

Consents

You consent to our use of your personal information when you (voluntarily) provide us with them to access any of our products online or in any of our banking outlets.

Security of personal information

Safeguarding your personal information is our main concern. We maintain physical, electronic and procedural safeguards that comply with applicable federal laws to secure your information from unauthorized access and use, accidental or unlawful alteration and destruction; and other unlawful or unauthorized forms of processing. We engage in the continuous training of our employees in the proper management of personal information. When we use other companies to provide services, we require them to protect the confidentiality of personal information they receive.

At commersbn, we take data privacy very seriously and we provide our customers with all necessary data security to protect such personal information from unauthorized access. We require any third parties who carry out any work on our behalf to comply with appropriate compliance standards to protect your information. We are pleased to announce that we comply with global best practices and requirements of GDPR of the European Union.

The information we collect

We collect your personal information necessary to open a bank account. They include name, telephone number, email address. All these required that personal data are collected voluntarily and clearly when you access our products online or offline.

How do we collect information?

We may collect information from a range of sources and it may relate to any of our products or services we currently provide or may have provided in the past.

We collect your personal information when...

  • you open an account or perform transactions such as make deposits or withdrawals from your account, payment history and transactions records
  • you apply for a loan or use your credit or debit card
  • you seek advice about your investments you seek information from our customer service provider, information concerning complaints and disputes
  • we seek information about your credit history from credit bureaus
  • you provide account information such as your personal details e.g. name, gender, date and place of birth; contact information such as address, email address, and mobile numbers, provide your employment information
  • you provide information concerning your identity e.g. photo ID, passport information, National ID card and nationality
  • you use your login credentials for online banking
  • we conduct necessary investigations i.e., due diligence checks, and AML/CFT checks and obtain information that we need to support our regulatory obligations, e.g. information about transaction details, detection of any suspicious and unusual activities.

How we use your information

  • commersbn will only use your information when you have provided your consent or when the Bank is required by the law to do so.
  • We use the information we collect to provide customers with excellent products and services, to manage our business and to offer an enriched and enhanced customer experience.
  • We make appropriate use of your data to manage transactions, respond to your requests, and to provide you with more relevant products and services.
  • We use your information to deliver our products and services, carry out your instructions, and provide Online Banking, mobile banking and other online product and services.
  • We use these information to detect and prevent financial crimes including fraud, financing for terrorism and money laundering, this is to ensure security and business continuity.
  • We will use your information to meet our compliance obligations, to comply with laws and regulations and to share with regulators when absolutely necessary.
  • We may also use personal information we have about you such as your email address to deliver advertising to you directly or on our websites, provide updates on special deals and offers that might interest you (unless you tell us otherwise).
  • We may send you general announcements or important news about your account, request your feedback and we believe you should be able to select what kinds of information you receive from us via email.
  • We may need to record conversations you have with us including phone calls, face-to-face meetings, letters, emails and any other kinds of communication. These recordings may be used to check your instructions to us and improve on our product and service delivery.

Who we share your information with

Towards enhancing our service delivery, we may share data with our technical support service providers, partners, associates, and subsidiaries in the group. However, we where applicable, we execute compliant data sharing agreements or data processing agreements to provide an extra layer of protection for personal information shared in the process.

Individual rights

The right to be informed
To emphasize the need for transparency over the usage of personal data, we ensure fair processing of information typically through this privacy policy. The rights to access Individuals have the right to access information the Bank holds, access their personal data and other supplementary information and obtain information about how we process it

The rights to access
Individuals have the right to access information the Bank holds, access their personal data and other supplementary information and obtain information about how we process it

The right to restrict processing
Individuals have a right to 'block' or withdraw their consent to our processing of your information, which you can do at any time. When processing is restricted, we are permitted to store the personal data, but not further process it.

The right to rectification
Individuals are entitled to have personal data rectified if it is inaccurate or incomplete. If this personal data in question has been disclosed to third parties, they must be informed of the rectification where possible. The Bank must also inform the individuals about the third parties to whom the data has been disclosed where appropriate

The right to erasure
Individuals have the right to request the deletion or removal of personal data where there is no compelling legal or regulatory requirement for its continued processing. The Bank will make sure that this right is protected.

The right to data portability
We will ensure that personal data is moved, copied or transferred easily from one IT environment to another in a safe and secure way, without hindrance to usability.

The right to object
Individuals have the right to object to our processing of their information in some circumstances.

Cookies Policy

A cookie is a small file that is placed on your computer's hard drive. Its functions include storing your login and session statuses, recording your user preferences and analyzing web traffic.

Cookies enable websites and applications to store your user preferences in order to enhance your overall website experience by better understanding your preferences, likes and dislikes. They also allow websites to identify when users are logged on their site and when they return to their site, test new content and analyze web traffic with data analytics.

Apart from the date that you elect to disclose and share with us, we cannot access your computer or any other information about you with cookies.

Although most browsers automatically accept cookies, you can amend your browser settings to disable cookies. This may however prevent you from fully experiencing the website as it was intended.

Individual Responsibility

Individuals are responsible for making sure the information provided to the Bank is accurate and should inform the Bank on any changes as it occurs, this will enable us to update your information with us.

Children

commersbn understands and acknowledges the importance of safeguarding children's privacy, hence, our sites are not intentionally designed for or directed at children under the age of 13. It is our policy never to knowingly collect or maintain information about anyone under the age of 13, except as part of an engagement to provide child-categorized account opening services which requires parental guardianship.

Data security and integrity

commersbn has implemented reasonable and effective security policies and procedures to protect your personal information from unauthorized access, data loss and misuse, alteration, or destruction. To the best of our ability, access to your personal information is limited to those who have a need to know and are required to always maintain the confidentiality of such information. Despite our best efforts and intentions, we acknowledge that security cannot be absolutely guaranteed against all threat actors. Hence, we also make reasonable efforts to retain personal information only for so long

  • as the data subject asks that the information be deleted
  • as necessary to comply with legal, regulatory, internal business or policy requirements, or
  • the information is necessary to comply with an individual's request.

This Privacy Notice may be updated from time to time and the most recent version can be found on commersbn.